Complaints policy

The HAUT Clinic is committed to providing a high quality service to everyone we see. 

In order to do this we need you to give us any comments about our service, and to tell us if you feel we can improve.

We want to help you resolve your complaint as quickly as possible.

We treat as a complaint any expression of dissatisfaction with our service which calls for a response. 

We will listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

Courtesy and respect:

You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness.

We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. 

Such situations are extremely rare, however, should they happen and if required, we will cease communication with the complainant immediately and will inform the appropriate authorities as necessary.

How to make a complaint

You can make a complaint in a number of ways:

by e-mail, to the Clinic Director: 

or by post to:

103 Bradford Road
LS29 6BU

Third Party Reporting:

Complainants may wish to have a third party act on their behalf. A third party is any person or organisation acting on behalf of or making enquiries for the complainant. Where a third party is helping a complainant with a particular complaint, we need written consent to that effect.


All complaints received will be dealt with confidentially and in accordance with the requirements of the Data Protection Act 1998, subject to the need to disclose information as required by statutory authorities.

*A full copy of our complaints policy is available upon request.*