Delivery, Returns & Refund Policy

Delivery Policy:

UK Standard Delivery


Free delivery – spend over £50.00.

2-5 working days (excludes Weekends & Bank Holidays).

Delivery is Monday to Saturday.

International Delivery

Please contact the team for further details on international delivery.

Returns & Refund Policy:

Thank you for shopping at HAUT.

If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us. We are happy to help.


Can I amend my order?

We process your orders very quickly to make sure that you receive them as soon as possible. You can amend your order as much as you like before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order.

Can I exchange an item?

We don’t offer exchanges. If you would like to exchange an item, we would recommend returning the unwanted item back to us for a refund and placing a new order.

What methods of payment/currency do you accept?

At this time, you can only pay for your order in Pound Sterling.

Is my payment information safe?

You can be assured that buying products from HAUT is safe. Security is very important to us at HAUT and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

When will I be charged?

Payment will be taken as soon as you hit the Proceed button at checkout.

I have a question regarding my order, who do I contact?

You can contact us by telephone or email.

Please send us your name and order number so that we can help you as quickly as possible.